Terms & Conditions

Terms and Conditions  

Last Updated: March 2025 

1. Introduction  

Welcome to imani (“we”, “us”, “our”). These Terms and Conditions govern your use of our website imani.me and the purchase of products/services offered by imani. By accessing our website or purchasing our products/services, you agree to comply with these terms. If you disagree, do not use our website or services.  

2. Definitions  

  • “Products”: Hormonal Balance Balm, Rejuvenation Balm, and other items promoted through our website.  

  • “Services”: In-person holistic therapies (acupuncture, EFT, consultations, etc.).  

  • “Website”: imani.me.  

  • “Client”: Any individual or entity purchasing Products/Services.  

3. Website Use  

  • Eligibility: Users must be 18+ or have parental consent.  

  • Prohibited Activities: Do not misuse the website (e.g., hacking, scraping, fraudulent purchases).  

  • Accuracy: Product/service descriptions are for informational purposes. Errors may occur.  

4. Product Purchases  

Sales Channel:

  • Products are sold exclusively through direct contact with imani via our website contact form, email, or phone. We only sell through trusted third-party platforms or online marketplaces.  

Order Process:  

  • Step 1: Contact imani via the website contact form to discuss your product requirements.  

  • Step 2: imani will confirm product availability, pricing, and delivery details.  

  • Step 3: Payment instructions will be provided via email or phone. Once payment is confirmed, you will receive an order confirmation email.  

  • Cancellations: We reserve the right to cancel orders in cases of stock unavailability, pricing errors, or failure to complete payment.  

Delivery:  

  • Available to UK addresses only. Delivery timelines are estimates and not guaranteed.  

  • Risk of loss/damage transfers to you upon delivery.  

Returns & Refunds:  

  • Unopened/Unused Products: May be returned within 14 days of delivery for a refund (excluding original shipping costs).  

  • Hygiene Policy: Opened balms or used products cannot be returned for health and safety reasons.  

  • Process: Contact imani via email contact form to request a return authorisation.

5. Services:  

  • Booking: Services must be booked via the website or direct contact.  

Cancellations:  

  • Cancel/reschedule 48 hours in advance; failure to do so may incur a 50% fee.  

  • No-shows forfeit payment.  

Health Disclaimer:  

  • Services are complementary and not a substitute for medical advice. Consult your GP/healthcare provider before use.  

  • Clients must disclose medical conditions/allergies during booking.  

6. Payment  

  • Payment Methods: Specify accepted payment methods (e.g., cash, bank transfer, PayPal) in the final T&Cs.  

  • Invoice Terms: Payment in full is required prior to shipping.  

  • Data Protection: See our Privacy Policy regarding collection of contact/payment details.

  • Prices: Listed in GBP (£). Prices may change; existing bookings/orders remain unaffected.  

  • Payment Security: Transactions processed via PCI-compliant gateways (e.g., Stripe, PayPal).  

  • Taxes: Prices include VAT where applicable.  

7. Liability  

  • Products: Use as directed. We are not liable for misuse, allergic reactions, or individual results.  

  • Services: Practitioners hold relevant qualifications, but outcomes vary. No guarantees of specific results.  

  • Limitation: We exclude liability for indirect, consequential, or unforeseeable losses.  

8. Intellectual Property  

  • All content (logos, text, images) is owned by imani. Unauthorised use is prohibited.  

  • Clients may share content for personal/non-commercial purposes only.  

9. Privacy  

  • Personal data is handled per our Privacy Policy (linked in the footer).  

  • We do not sell data to third parties.  

10. Termination  

  • We may suspend/terminate access to the website or services for breaches of these terms.  

11. Governing Law  

  • Governed by the laws of England and Wales.  

  • Disputes resolved in UK courts.  

12. Changes to Terms  

  • We may update these terms. Continued use constitutes acceptance.  

13. Contact  

For questions, returns, or complaints:  

Schedule 1: Product-Specific Disclaimers  

  • Hormonal Balance Balm: Contains natural ingredients. Results vary. Not evaluated by the MHRA. Consult a healthcare provider if pregnant, breastfeeding, or on medication.  

  • Healing Crisis: Initial symptom flare-ups may occur; discontinue use and seek medical advice if severe.  

  • Use at your own risk.

Schedule 2: Service-Specific Policies  

  • Acupuncture/EFT: Sterile needles/techniques used. Minor bruising may occur.  

  • Dietary Consultations: Provided for guidance only. Clients are responsible for dietary choices.  

Acknowledgement:  

  • By using our website or services, you confirm that you have read, understood, and agree to these Terms and Conditions.